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Schedule workload within the team and ensure that the samples are analyzed within the specified turn-around time.
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Provide suggestions to direct supervisor on research and development related projects that are deemed necessary to the department and assist with scheduling such projects within the team.
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Liaise with other departments on “shared” instruments to ensure timely scheduling of instruments and the overall efficiencies of the analysis.
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Provide training to staff within the team on both analysis and instrument operations.
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Perform instrumental and non-instrumental analysis using procedures described in the Test Methods, without modification, and carry out analyses or operations only if that procedure or operations is documented.
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Assist direct supervisor in the performance review of staff and setting up personal objectives; may participate in the hiring process and handle minor on-the-job related performance issues. Refer all other disciplinary related issues to direct supervisor.
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Communicate to direct supervisor on any operational inadequacies that require his/her attention such as staffing and supply issues.
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When qualified (as in senior position), communicate with clients on technical inquiries; handle customer complaints and respond to client needs. May liaise with Technical Service Group by providing information on current project status and capacities in the laboratory.
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Responsible for all aspects of the work within the group relating to quality systems such as:
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Ensure staff receive adequate training and are competent to carry out assigned work.
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Liaise with service personnel for instrument repair; ensure preventive maintenance programs are carried out.
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Ensure test methods are suitable for the intended purpose and documented; review and authorize them.
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Ensure test methods are validated and validation records are maintained.
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Ensure staff follow policies, operating procedures and test methods as documented, including maintenance of associated records.
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Review and validate test results.
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When required, prepare, review and approve final reports.
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Investigate problems, take remedial action as required, and identify actions to prevent recurrence; maintain records.
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Ensure the group/department is in compliance with applicable Standards/Regulations, including participation in Proficiency Testing Programs.
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Assist with the preparation of reports as requested for the annual review of the laboratory’s management system.
